A popular Internet battle cry states that “the money is in your list”. It’s true that you can make a lot of money by building a list of opt-in subscribers, establishing trust with those subscribers and sending those subscribers special offers promoting your products. But you must do it correctly. Here’s a few tips that will help you get the most bang for your buck out of your list-building activities: Collect Only Relevant Information While requesting a visitor to sign up, collect information that is relevant to your business. A recent study lamented that most of the
corporate probing was unnecessary, given that most companies never act on the information they extract from their customers. It is crucial that you know exactly what you intend to do with the information you’re going to collect. Moreover, you should also be able to prove to your visitors that information you would be collecting from them is actually vital for your business.
Don’t Make Your Customers Repeat Information Most customers don’t mind telling their banks the ages of their children if they think the bank will use the information to help them sort through the myriad of college savings plans or make them aware of estate planning issues. But nothing irritates customers more than having to repeat the same information to each channel as if it’s the first time they've ever heard the information. This is especially true in the case of email lists on websites. Focus Your List We’ve discussed the importance of focusing or targeting customers earlier as well. Current customers are the most important email addresses to collect, much more so than prospects. They’ll be more receptive to your communications and likely to respond, since they’re familiar with your company and its products. Don’t waste your
time running campaigns that attract a high number of visitors who have no interest in your products or services.
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